Policy Document
Customer Disqualification Criteria
Uniqpur reserves the right to refuse service, cancel orders, or permanently restrict access to customers who violate platform standards.
Platform Integrity Notice: To protect all our B2B partners and maintain a trustworthy marketplace, Uniqpur reserves the right to refuse service, cancel orders, or permanently restrict access to customers under any of the conditions listed below.
Important: Any of the conditions listed below may result in immediate order cancellation, account restriction, or permanent blacklisting — with or without prior notice.
1
Non-Genuine Buyers
- Unable to provide valid business details (boutique / shop / wholesale intent)
- Suspicious or unverifiable identity or information
2
Return Policy Misuse
- Repeated or excessive return requests
- Returning used, altered, or damaged products
- Returning incomplete sets or mismatched items
3
Payment Issues
- Failure to complete 100% payment as per policy
- Chargebacks or payment disputes raised without valid reason
- Fraudulent transactions or payment attempts
4
Order Misconduct
- Placing bulk orders without genuine purchase intent
- Frequent cancellations after order confirmation
- Creating fake urgency or blocking inventory
5
Unprofessional Behaviour
- Abusive, disrespectful, or threatening communication
- Harassment of staff or misuse of support channels
6
Policy Violations
- Violation of any Uniqpur policy (Return, Exchange, Payment, Shipping)
- Attempting to manipulate pricing, offers, or internal processes
7
Reselling Misrepresentation
- Misusing Uniqpur branding or product images falsely
- Selling under false claims or damaging brand reputation
8
Fraudulent Activity
- Use of fake accounts or multiple accounts for misuse
- Any activity identified as fraudulent or harmful to the business
Action Taken
Consequences of Disqualification
-
Immediate Order CancellationWithout prior notice, upon detection
-
Wallet Hold or RestrictionIf misuse of wallet balance is detected
-
Permanent Account SuspensionBlacklisting from the platform
-
Legal ActionIn severe or criminal fraud cases
Important Note
Platform Authority
Uniqpur holds full authority to determine and act upon suspicious or unethical activities without prior justification. Our decisions are made to protect the integrity of the platform and the interests of genuine B2B partners. We are committed to maintaining a safe, transparent, and professional marketplace for all verified users.
Effective: March 2026 • Questions? Contact our team →
