Policy Document
Return & Exchange Policy
Transparent, fair, and structured returns for all B2B partners. Designed around set-based wholesale operations with clear timelines and conditions.
Return Window
10 Days from Delivery
Return Type
Complete Sets Only
Refund Mode
Uniqpur Wallet Credit
Review
Quality Verified
1
Return Window
- A return window of 10 days will be activated from the date of delivery.
- Any return request raised after this period will not be accepted.
Act promptly: The 10-day window starts from the confirmed delivery date. Please inspect your order as soon as it arrives and raise any return request without delay.
2
Eligible Reasons for Return
- You do not like the design
- You do not like the colour
- Product does not meet your expectations
3
Set-Based Return Policy
- All products are sold in pre-defined size sets per design.
- Returns must be made for the complete set only.
- In case of damaged pieces, only the affected pieces can be returned.
Damaged exception: If only specific pieces within a set are damaged, you may return those individual pieces. The rest of the set need not be returned.
4
Product Condition
Required Condition
- Products must be unused
- Products must be unaltered
- Items in original packaging
- All tags & labels intact
Not Acceptable
- Used or worn items
- Altered or stitched pieces
- Missing original packaging
- Tags removed or damaged
5
Return Process
Follow these steps to raise a return request. All steps must be completed within the 10-day window.
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1Log in to your Uniqpur account
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2Navigate to My Orders from your dashboard
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3Select the relevant order / design
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4Choose your return reason and submit the request
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5Ensure this is done within 10 days of delivery
6
Verification & Approval
- All returns will be verified by the Uniqpur team.
- Approval is subject to a thorough quality check of the returned items.
Fair process: Our team reviews every return impartially to ensure quality standards are met. You will be notified of the outcome within a few business days of us receiving the returned goods.
7
Refund / Wallet Credit
Credited to Your Uniqpur Wallet
Approved returns will be credited directly to your Uniqpur wallet balance, which can be used for any future purchases on the platform.
8
Rejection of Returns
- If a return is rejected, goods will be shipped back to the client.
- Return shipping charges will be deducted from the wallet or added to the next transaction.
Please note: Ensure all return conditions are met before submitting your request to avoid rejection and associated reverse shipping costs.
9
Non-Returnable Conditions
Returns Will Not Be Accepted If
- Return request raised after 10 days
- Products are used or altered
- Incomplete sets returned (except in damaged-piece cases)
- Items not in original condition
Important Note
A Note for Our B2B Partners
As a B2B wholesale platform, Uniqpur operates on bulk and set-based transactions. We strongly recommend all partners review product details, designs, and colour swatches carefully before placing orders. Our team is always available to assist with pre-order queries to ensure you are fully confident before confirming any purchase.
Effective: March 2026 • Questions? Contact our team →
